Unleashing the Power of IT: Bringing People, Business, and Technology Together (Wiley CIO) by Dan Roberts

Author:Dan Roberts [Roberts, Dan]
Language: eng
Format: mobi
Publisher: Wiley
Published: 2011-04-05T16:00:00+00:00

One of the most common interview problems I see is when the interviewer becomes frustrated with the interviewee, especially when he thinks the interviewee doesn't know anything. I have heard statements such as, “Can I talk to X, who knows something about the request/problem,” without realizing that she has just insulted the person she is addressing (usually management).

First and foremost, a satisfying interview requires establishing a rapport with the person or people with whom you're partnering, which means allowing the conversation to naturally flow beyond a discussion of work and technology. Such camaraderie will go far when you inevitably run into conflicts, confrontations, and other difficult conversations with the client in the future. The idea of establishing rapport is so important that we've also discussed it in Chapter 4 on consulting skills and Chapter 8 on politics.

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